ARTICLE 1. PARTIES

Seller:
ALTIN KONAK KUYUMCULUK SAN. TİC. LTD. ŞTİ.
Konak Mh. Anafartalar Cd. No:70 Konak / İZMİR
Phone: 02324831122
Email: [email protected]

Hereinafter referred to as “SELLER”.

Consumer:
Name:
Address:
Phone:
Email:

Hereinafter referred to as “BUYER”.

ARTICLE 2. SUBJECT

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product(s) ordered electronically by the BUYER from the SELLER’s website www.altinkonak.com.tr, which have the characteristics and sale price specified in this contract, in accordance with Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.

ARTICLE 3. DEFINITION AND TYPE OF PRODUCT(S) COVERED BY THE CONTRACT

The product(s) covered by this agreement are all types of products sold and delivered through the SELLER’s website www.altinkonak.com.tr. The type, quantity, brand/model, color, and all taxes included in the sales price are specified on the product description page on the website and on the invoice, which is an integral part of this agreement.

The BUYER declares and accepts that they are aware of the essential characteristics of the product(s), the sale price, payment method, delivery conditions, and the right of withdrawal, have confirmed this information electronically, and subsequently placed the order. The “Pre-Information Form” and the “Invoice” are integral parts of this agreement. Once the order is placed, the BUYER is deemed to have accepted all terms of this agreement.

ARTICLE 4. PRODUCT AND DELIVERY INFORMATION

The type, quantity, brand/model, color, sales price, and delivery information of the products are as stated on the invoice.

DELIVERY INFORMATION

Purchases made from www.altinkonak.com.tr will be shipped insured within the business days specified in the product description according to the production time.

All responsibility until the delivery of the products lies with www.altinkonak.com.tr. Products must be checked and received in the presence of the cargo officer with signature confirmation.

Orders will be shipped the next business day (Monday-Friday) after bank approval. Depending on the distance from Istanbul and İzmir, the cargo company will deliver your order within 1-3 business days.

Delivery times for custom-made products other than wedding bands (jewelry, custom gemstone products, etc.) vary according to production time. In case of a delay caused by us, you will be notified using your membership information. Therefore, it is important that your membership information is complete and correct. Deliveries are not made on holidays. All selected products will be delivered under the guarantee of www.altinkonak.com.tr through our contracted cargo companies.

The products you purchased will be confirmed via a confirmation email. If any of the selected products are out of stock, you will receive an email informing you of the expected restock date.

ARTICLE 5. GENERAL PROVISIONS

5.1. This two-copy agreement previously signed by the SELLER is accepted by the BUYER electronically at the time of order confirmation. For payments via bank transfer/EFT, the processing date is the date the payment reaches the SELLER’s account, not the order date.

5.2. Persons under 18 cannot shop via www.altinkonak.com.tr. By confirming this agreement electronically, the BUYER confirms that they are over 18.

5.3. The BUYER acknowledges that they have received all pre-information about the product(s) (type, characteristics, sales price including taxes, payment method, delivery conditions, and SELLER’s full trade name, address, and contact information) and has confirmed this electronically in case of online sales.

5.4. By confirming this agreement electronically, the BUYER also acknowledges that they have fully and accurately received all information about the product(s), including payment method (excluding delivery costs), quantity, and delivery terms.

5.5. The SELLER is obliged to deliver the product(s) in accordance with the order, complete and undamaged, with warranty certificates and user manuals. Warranty periods are determined by the product brand. Brands conduct inspections within the warranty period. Products with expired warranty are rejected for inspection by the brand.

5.6. For bank transfer/EFT payments, the BUYER must transfer the payment to the SELLER’s account on the same day and confirm via the “I have made a bank transfer/EFT” button on www.altinkonak.com.tr; otherwise, the order will be canceled.

5.7. For credit card or installment payments, the installment plan selected on the website applies. Installments are subject to the contract between the BUYER and the issuing bank. The BUYER can track payments and installment numbers via the bank statement.

5.8. Products ordered from the website will be delivered to the BUYER or the designated recipient within the timeframe specified on the site, based on distance and pre-information. Delivery may be extended up to 10 days with written notice. Failure to be present at delivery does not exempt the SELLER from fulfilling its obligation. The BUYER bears any costs or damages from delayed receipt or cargo returns.

5.9. The SELLER is not responsible if the recipient refuses delivery when the product(s) is delivered to someone other than the BUYER.

5.10. Delivery costs are borne by the SELLER unless otherwise stated on the website for specific products or conditions.

5.11. Delivery occurs as soon as possible once stock is available and payment is received. Electronic confirmation of the Pre-Information Form, signed agreement delivery to the SELLER, and payment are required. Non-payment or canceled payments exempt the SELLER from delivery obligations; the BUYER bears shipping costs.

5.12. The SELLER is not responsible for delays or failures by the cargo company delivering the product(s).

5.13. The SELLER may substitute products of equal quality and price after notifying the BUYER and obtaining approval.

5.14. If unauthorized use of the BUYER’s credit card prevents the bank from paying the SELLER, the BUYER must return the product within 3 days. Shipping costs are borne by the BUYER.

5.15. If fulfillment is impossible due to force majeure, stock unavailability, or extraordinary events preventing transport, the SELLER will notify the BUYER. The BUYER may cancel the order or postpone delivery until the obstacle is removed, acknowledging no liability on the SELLER’s part.

5.16. Payments made under 5.15 or order cancellation will be refunded minus bank fees. Credit card refunds may take 2-3 weeks due to bank processing. Installment refunds follow the same installment schedule.

5.17. The BUYER shall inspect products before delivery and refuse damaged items (dents, breakage, torn packaging). Products received without a report are deemed undamaged. The BUYER is responsible for careful handling post-delivery.

5.18. Events beyond the parties’ control occurring after signing, such as war, natural disasters, strikes, lockouts, or changes in regulations, are considered force majeure. The affected party must notify the other in writing and is exempt from liability during the event. If exceeding 30 days, either party may unilaterally terminate the contract.

5.19. Products offered online may be out of stock. Delays may occur due to production or spare part availability. Unavailable products will be communicated via email or phone, and payments refunded to the original payment method.

5.20. Orders are shipped insured via Yurtiçikargo or contracted cargo companies.

5.21. The parties agree that records of the BUYER’s statements (calls, online records, etc.) are binding evidence.

5.22. The SELLER reserves the right to cancel orders due to system/software pricing errors without liability.

5.23. For gift voucher use, any remaining difference must be completed via credit card. Excess voucher value is invalid and cannot be refunded or reissued.

5.24. The BUYER consents to transferring payment, membership, and order information to AYPARA ÖDEME KURULUŞU ANONİM ŞİRKETİ for processing as described in https://www.iyzico.com/gizlilik-politikasi/.

ARTICLE 6. RIGHT OF WITHDRAWAL

6.1. Gold, silver, and similar product prices are updated in real-time based on international market rates. Therefore, orders for these products are final and cannot be canceled or returned.

6.2. Orders to TRNC and abroad are subject to all costs beyond the product price (customs, shipping, etc.) borne by the BUYER. The BUYER must approve all charges for international delivery before processing.

ARTICLE 7. PRODUCTS/SERVICES NOT SUBJECT TO WITHDRAWAL

Due to their nature, single-use items, perishable goods, software, programs, cosmetics, personal care, and custom products cannot be returned. Packaging must remain unopened and unused for eligible items. Customized or modified products are not eligible. Prices follow international market rates, and the right of withdrawal does not apply. Exchange conditions are specified on www.altinkonak.com.tr.

ARTICLE 8. DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults on credit card payments, interest will accrue per the cardholder agreement, and the BUYER is liable for all related costs. The SELLER may claim damages.

ARTICLE 9. JURISDICTION

Courts and enforcement offices within the İzmir Metropolitan Municipality are competent for disputes arising from this contract. Financial thresholds for binding arbitration decisions and evidence in consumer courts are defined annually by the Ministry of Customs and Trade, in accordance with Law No. 6502 and relevant regulations.

SELLER:
ALTIN KONAK KUYUMCULUK SAN. TİC. LTD. ŞTİ.