One of our top priorities is to ensure complete security for your purchase, no matter where in the world you are. For this reason, we work with Turkey’s most trusted payment companies, including Paytr and Garanti Bankası, which handle all transactions on our website. Payments are securely recorded and transmitted to us. The products you purchase are delivered to you via domestic shipping and insured by Loomis Security.

This allows you to track your orders and wait for delivery with peace of mind. We offer a 100% Customer Satisfaction Guarantee: if your product does not meet your expectations, you can either receive a refund or exchange it for another product within 7 days from the date of purchase. For more details, you can refer to the “Warranty Terms” section.

We are confident that you will be very satisfied with Altınkonak. Our entire team always strives to provide the best for all our customers. Additionally, we adhere to ISO standards. On November 18, 2019, we successfully passed the TSE – ISO 9001:2015 audits, becoming the first jeweler store and jewelry manufacturer in Turkey to receive the ISO 9001 Quality Management System Certificate. We have proudly served over ten thousand customers, offering the highest quality jewelry with the best price advantages.

Whether shopping online or in physical stores, security is essential when buying gold. The first step to ensure security is to know and trust the brand from which you are purchasing. For brands you are buying from for the first time, you can check how long they have been operating and read customer reviews for guidance. Especially in gold purchases, due to the risk of counterfeit products, we recommend avoiding brands you do not trust.

At www.altınkonak.com.tr
, your card information is protected through our Security System with SSL certification.

What is an SSL certificate and how does it protect your card information?
The SSL protocol encrypts the information you enter with 40-bit and 128-bit encryption, making it unreadable to third parties. Encrypted data can only be decrypted and read by the correct recipient. Cracking this encryption would require trying 2¹²⁸ different keys, which would take over 65 years and enormous costs for a third party. An SSL certificate ensures that card details entered on the website reach the bank securely without being exposed. Entering card information on a website without SSL means your bank account could be accessed by malicious actors.

How do I know if a site has an SSL certificate?
If the website address starts with https instead of http in the browser bar, the site has an SSL certificate.

Security during order preparation:
Orders created in our system are packed under camera surveillance. Each shipment’s details, including the delivery address and product, are recorded and archived.

Security during delivery:
Your orders are insured throughout the delivery process until they are received and signed for. In case of loss or theft, your order is re-prepared and delivered securely under insurance.

Our in-store safety measures include:

All employees and customers must wear masks.

Masks must cover both the nose and mouth. Jewelry is cleaned before and after being handled by each customer.

Daily health screenings are conducted for all employees.

Employees wash their hands frequently.

We perform frequent cleaning and disinfect all surfaces.

Avoid entering the store if you have COVID-19 symptoms, such as fever or cough.

Hand sanitizer is available at the entrance and throughout the store.

Maintain a distance of 1.5 meters from others. Sneeze or cough into a tissue, cloth, or, if unavailable, your elbow.

Avoid handshakes or unnecessary physical contact.

No, you do not need an Altın Konak account to place an order. You can make a purchase as a guest. However, having an Altın Konak account comes with several advantages. For example, within 30 minutes of placing an order, you can edit or cancel it. You can also log in at any time to check the current status of your orders in your order history. Creating an Altın Konak account is very easy and takes less than a minute.

Free Shipping on All Orders
All orders are shipped via Yurtiçi Kargo with Loomis Security insurance within the specified time frame.

Same-Day Shipping: Products marked as “Shipped Same Day” are shipped on business days for orders placed by 15:30. Orders placed after 16:00 will be shipped on the next business day.

Estimated Delivery Time: This refers to the time it takes for the product to be handed over to the courier for delivery. For example, if the information says “2 business days,” it means your order will be shipped to the courier within 2 business days.

If the day after your order is a public holiday or Sunday, delivery will be made on the next business day.

Made-to-Order Products: If the product is not in stock, it will be manufactured with the same specifications and delivered within the indicated time frame. Delays may occur due to production or workshop processes.

Insurance During Shipping: Every order is fully insured until it reaches its destination. This means your shipment is completely risk-free until you receive it.

Our wedding bands are produced using state-of-the-art technology. They are made from high-quality materials and are thoroughly inspected before shipping. We take great care to ensure that your wedding bands are free from any defects or issues when you receive them.

Guarantee: All our wedding bands come with a two-year warranty against any manufacturing defects. You can watch our production video under the product to see how the bands are made.

Deformation: Since handmade wedding bands can vary slightly, minor deformation may occur. In our bands, if any deformation happens, we offer a direct replacement guarantee.

Additionally, our bands are priced slightly lower than standard wedding bands due to minimal weight differences. All our wedding bands are hallmarked and come with a hologram certificate. We operate with a direct-from-manufacturer policy.

Shopping on the Altın Konak website is like having your own personalized jewelry store. Browsing any product, selecting your preferred metal and gemstone combinations, and getting pricing is very simple. Our store is open 24/7, allowing you to access it easily from home, the office, or even while chatting with friends.

The Altın Konak online store offers various payment options and a customer-focused support team ready to assist you with any questions. Besides making the payment and waiting for delivery, you don’t need to do anything else!

Your product will be carefully crafted just for you and delivered to your door. All of these services come with high-quality standards and very advantageous pricing. Take a moment to explore our products to enjoy even more benefits!

We understand that engagement and wedding expenses can be significant. Therefore, we offer several payment options to make purchasing wedding bands and jewelry easier for our customers.

As a manufacturer, our prices are approximately 30–40% below the market rate. All credit cards can be used via İpara with up to 3 installments. For this payment method, checks or receipts are not accepted.

For payments made via bank transfer, Altın Konak automatically offers a 2% discount. When selecting the bank transfer option on the payment screen during checkout, the discount is applied automatically.

We accept custom design orders both online and in our physical store. If you cannot find a product you like on our website, we can personalize it according to your preferences.

Yes, the prices of all our jewelry are the same as in our physical stores. Occasionally, there may be slight differences, but we always ensure our customers receive consistent pricing.